Refund policy

Refund Policy

Order Cancellation

Orders may be canceled within 48 hours of purchase.

Once the cancellation request is approved, refunds will be issued to the original payment method within 3–5 business days.

Please note that orders that have already been processed or shipped cannot be canceled.

Return Eligibility

We offer a 30-day return policy from the date of delivery.

To qualify for a return, items must:

  • Be unused and unworn

  • Be in original condition

  • Include original packaging

  • Include proof of purchase or order confirmation

For hygiene and safety reasons, certain health and personal care items may not be eligible for return.

Please do not send returns directly to the manufacturer.

Non-Refundable Situations

Refunds or exchanges may be refused in the following situations:

  • The item shows signs of use or damage not caused by us

  • Parts, accessories, or packaging are missing

  • The return request is submitted more than 30 days after delivery

  • The product was purchased as a final sale or clearance item

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within several business days depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account

  2. Contact your credit card provider

  3. Contact your bank, as processing times may vary

If you still have not received your refund, please contact us at support@vbosi-sports.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you receive a damaged or defective item, please contact us within 72 hours of delivery at support@vbosi-sports.com and include clear photos of the issue.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, a gift credit may be issued once the returned item is received and approved.

If the item was not marked as a gift, refunds will be issued to the original purchaser.

Return Shipping

To request a return, please contact us at support@vbosi-sports.com.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping fees are non-refundable.

For returns valued over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.