Shipping & Returns
Clear delivery, tracking, and return support for your VBOSI order.
Find information about shipping times, tracking updates, returns, exchanges, and size-related support.
Shipping Information
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Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
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Delivery Time
Delivery time may vary depending on your location, shipping method, and local carrier conditions.
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Shipping Confirmation
Once your order ships, you will receive a tracking number by email.
Track Your Order
After your order has shipped, you will receive a tracking link by email. If your tracking information has not updated for several days, please contact us with your order number.
Returns & Exchanges
If your item is not the right fit, please contact us within 30 days of delivery for return or exchange support. Returned items should be unused, clean, and in their original packaging when possible.
Size or Fit Issues
Each VBOSI product page includes its own size chart and measuring guide. Please check the product-specific size information before ordering. If you are unsure which size to choose, contact us before placing your order.
How to Start a Return
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Step 1: Contact Us
Send us your order number and the item you would like to return.
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Step 2: Share the Reason
Let us know whether it is a size, fit, product, or order issue.
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Follow Instructions
Our support team will provide return or exchange instructions.
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Refund or Exchange
Once the item is received and inspected, we will process the refund or exchange according to our policy.
Refunds
Once your return is received and inspected, we will notify you about the refund status. Approved refunds will be processed back to the original payment method. Please note that it may take several business days for the refund to appear on your bank or card statement.
Non-Returnable Items
For hygiene and safety reasons, used, washed, damaged, or heavily worn items may not be eligible for return. Items returned without prior contact or approval may not be accepted.
FAQ
How long does shipping take?
Delivery time may vary depending on your location, shipping method, and local carrier conditions. Please contact us if you need more details.
How do I track my order?
A tracking link will be sent to your email after your order ships. Or click Order Tracking to track your order.
What if I ordered the wrong size?
Please contact us with your order number. Our support team can help review return or exchange options.
Can I return a used item?
Used, washed, damaged, or heavily worn items may not be eligible for return.
Where can I find the size chart?
Each product page includes its own size chart and measuring guide. Or click Size Guide for more details.
Need Help with Your Order?
Our support team can help with shipping, tracking, returns, exchanges, and sizing questions.